ONLINE ORDERING PROCESS
Select a product category from the left side bar, or enter either a product name or product number in the search field at the top left side of the sidebar and then click "Go". From the list of sub-categories displayed, click on the sub-category that you are interested in viewing.
You will now be able to view all products in that sub-category. Click on "more info" to display the individual product description.
If you wish to order that product, enter the quantity you wish to purchase and then click on "Add to Cart". The product will be added to your cart in the quantity you specified. You may automatically continue shopping or proceed to the check out by following the prompted steps.
If you wish to order another product, repeat the previous steps above. The selected items will remain in your shopping cart.
If you navigate away from your shopping cart and then decide you're ready to check out even though you haven't added any additional items to your basket, just click the View Cart icon from wherever you are and it will allow you to proceed with your purchase.
When you have completed your shopping, click Check Out. You will be able to view your order and enter billed to and shipped to information. You will be asked to enter your personal information required to process your order, which is confidential and Secure to transmit on our site. You are also be asked to read and agree to our store terms and policies prior to placing any order. No online order can be processed without your acceptance.
If you choose to Purchase, you will then have a page displaying pending confirmation of your order. (An actual order confirmation will come via email after your credit card information has been received, processed, approved and prepaid.)
Please be sure to include your phone number, so that we may contact you only if there are questions regarding your order.
Can I Order Products From Your Website Over The Phone?
Of course! Products that don’t require measurements or size determination can be ordered. Just call, Monday through Friday 9:00 AM - 5:00 PM EST: (800) 597-6657
Can I Fax an Order? Yes, you can print your "checkout page" before finishing the processing of payment and fax it to: (614) 237-9163. A valid credit card number, signature, phone number, and expiration date is required to process all faxed orders.
Please write any special order requests or questions you have regarding your order in the "Customer Comments" field of the checkout page. All comments are manually reviewed prior to processing your order in-house, and a representative will contact you to answer your questions that you may have.
ABOUT YOUR ORDER
Has My Order Been Processed Or Shipped?
To find out, log-in with your email address and the password you created when you set up your account then click on the Order Status Menu option. All paid in-stock orders are generally processed the same day they are received. If you have received an Order Confirmation from us, then your order has been processed. In-Stock orders placed Monday-Friday before 2 pm EST are usually shipped out the same day the order is processed. Items that are on backorder or have other special manufacturing or shipping requirements are indicated in the product listing. If you need to make a change on an order you have placed, you must contact us within one business day at (800) 597-6657 or via fax at (614) 237-9163. Please provide your Order Number when requesting the change. We will make every effort to change your order as requested, but sometimes it is possible that your order may have already shipped.
When Will I Receive My Order?
Orders placed Monday-Friday before 2 pm EST will usually ship out the same day for all in stock items and should arrive within 2-6 business days. Some items may take extra time due to seasonal demands. Most packages are shipped via Federal Express or UPS Ground Delivery. If the product ordered is overweight or oversized, your order will ship via truck line. Please allow at least 1 to 2 weeks for deliver when shipped. Estimated delivery dates for Special Order and Custom Order items requiring manufacturing time and special shipping are noted the product listing.
There Was A Problem With My Shipment, How Do I Get It Corrected?
When inquiring about your order, please have your order information available. Full name and address of the person to whom the order is billed. The Order Number that you received in your "order confirmation email" Customer number (if available). You can call CustomerCare to help resolve any problems or concerns with your order: (800) 597-6657.
WHAT IF A PRODUCT IS ON BACKORDER?
Order fulfillment is subject to product availability. Products that are out of stock at the time of your order will be placed on backorder and shipped when it is received. It may become necessary to substitute an item of equal or greater value and quality to fulfill an out of stock condition. If a product is on backorder for more than 30 days, you will receive notification via e-mail.
What Forms Of Payment Do You Accept?
We gladly accept Visa, Master Card, Discover and American Express through PayPal. For credit card orders, your billing address must match your credit card statement address for us to process the transaction.
RETURNS & EXCHANGES
Review our Returns and Exchanges Policies by clicking here.
USING OUR SEARCH
If you do not know the item number, enter the product name in the search field.
Browsing Categories and Sub-categories:
If you are not sure what you are looking for, you may browse the product department by clicking on a "Category" on the Left Side navigation bar. All related Sub-categories of items are grouped together within the specific main category.
Using The SEARCH Field
You may also type keywords into the SEARCH field if you have a general idea of the type of product you are looking for, but don't know the specifics. The more general your keywords are, the more choices the search will find. So be a specific as you can to minimize the number of search results.
SECURITY & PRIVACY
Review our Security and Privacy information by clicking here.
SHIPPING & TAX INFORMATION
Click here to view our Shipping Information
How Much Will The Tax Be?
Tax is only charged when your billing address is within a state where we have distribution facilities. Currently, those corresponding tax rates are automatically calculated at the time of checkout, so that you can see the charge, if applicable, prior to completing checkout and payment.
Prices are subject to change without notice.
We reserve the right to limit quantities.
We reserve the right to refuse service to anyone.
All products carry ONLY THE ORIGINAL MANUFACTURERS WARRANTY; WE MAKE NO WARRANTIES OF ANY KIND OR PURPOSE.
We are not responsible for typographical errors.
We may turn your purchase obligation over to a collection agency for your non-compliance with this agreement that you accepted when you made a purchase from us. All purchasers must acknowledge that they have read and accepted the terms of purchase prior to completing their transaction with us or you will not be permitted to complete a purchase. We are an honorable company and expect that our patrons are the same. We are dedicated to helping to resolve any issues and our suppliers and manufacturers are dedicated the same.
Possession of printed material downloaded from our website does not constitute a binding agreement. Customers may be notified to correct pricing errors prior to their order being finalized in our office.
Enforcement of Our Terms and Conditions
These terms and conditions are governed and interpreted pursuant to the laws of the State of Ohio, United States of America, notwithstanding any principles of conflicts of law. If any part of our terms and conditions is unlawful, void or unenforceable, then that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions. We may revise our terms and conditions at any time by updating this posting of our policies.
PLEASE NOTE: When purchasing from us, especially products that require installation, building code or safety code regulation, the purchaser assumes all risk of proper installation, application and use. We make no warranty as to the size or type of pool or spa, or application in which a product can be or should be used or installed and make no warranty of use or merchantability for a specific purpose. The purchaser will rely solely on it's Contractor and the Manufacturer only for any installation, use and safety instructions.